Start your review of Teavana! Claim your listing for free to respond to reviews, update your profile and manage your listing. Learn more. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Tip for consumers:DO NOT USE THIS SITE!! When you shop around for an Old Customer Reviews on a new Teavana Tea Cups, try to read the product reviews. We’re in this together! Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. The new tumbler DID NOT keep my tea hot as the others. I just bought two different loose teas at their store, but when I got home, I discovered that one of the teas had not been put into my bag. This tea is a must for me, especially on days that are particularly rough. My biggest hurdle is sweets cravings, that is where Weight to Go has been helpful. © 2021 Trustpilot, Inc. All rights reserved. So, I called Teavana and talked with the first "customer service" person who wouldn't/couldn't help me because I didn't have my order number. A free inside look at company reviews and salaries posted anonymously by employees. I love this tea and all Teavana teas, but I am ranking it low because, dear lord this is a rip off. Whilst surfing Teavana's website, one reviewer mentioned that he preferred the tea at another website - due to Teavana's "artificial flavor" ingredient, so I hopped over to that website and placed a test order. I asked for my order cancellation, but they lied to me that the order was already processed, then sat on it for 6 business days before actually shipping it. Thought I would try this one. ***** Sorry … Got the most beautiful tea set from there. Great products, but before you order, know your risk of being taken for a ride. Their website is clunky and made an error on my orders on Black Friday. Teavana Overview. By the time I brought it in they said there was nothing they could do because they discontinued that set, fair enough. The teas are usually sweetened by Teavana’s Rock sugar from Belgium. Any room that I walk into with a cup of it smells divine. I went crazy a couple times and discovered that not ALL of their teas are great, so it's best to go into the store first, if possible, to try them out. Craft Iced Tea. I explained that I lived 4+ hours away and had bought it on vacation for my wife. The tea is delicious and great quality. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Teavana brings you everything you need to elevate your tea-drinking experience, including the finest teas, a variety of sweeteners, and lovely tea accessories. DISMAL failure for the new tumbler. And the shipping cost 20 days.That's awful. I was asked if it was an online or store purchase. We’re in this together! Teavana has a consumer rating of 1.75 stars from 16 reviews indicating that most customers are generally dissatisfied with their purchases. The tin it comes in has a twist-on lid with a seal, but it is also sealed with a pull-tab until you first open it, which … Not from teavana! She told me that it didn't matter, that I would need to take it back to the store where I purchased it?!? ↑About Teavana. We will see if they really call me back. Well, not so much. You could enjoy a taste of a readily prepared tea sweetened by beet sugar at the entrance, in a cast iron tea pot, which is a traditionally hand made Japanese tea pot; these traditional pots retain heat for a long time. 5 min Steep Time. Ignoring emails to customer service, not honoring codes, and not being able to see an order even though it is smack dab in my history is terrible customer service. I have the name of a "ghost" manager but they never got back to me. It's has an almost chemical or fake flavour to it! Nada. Disclaimer ***** I purchase all of these items with my own funds! They want to help you. I love Teavana..and was so pleased to find that I could order them from Amazon. Teavana ranks 43rd among Tea sites. The tea itself is delicious, better than any tea i’ve ever had (and I’ve tried MANY) and is far better than the teavana version that I was searching for. Now I need to go through seven weeks of credit card charges to make sure they didn't charge me. It is very unfortunate because I do like the quality and the variety of teas they offer. NADA. A friend introduced me to Teavana a few years back, and it replaced my usual tea shop visits for a while. Once that tea arrived - I was converted instantly. Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. Too much money invested to blow this off. It soothes my anxiety and is a treat for me to look forward to. It keeps giving error messages. I bought 2 ounces of the peach tranquility ($15/2 oz) and beach bellini ($28/2oz) If you need a perspective how much 2 ounces are, here you go. can i return it? It was like talking to an automaton. . Broken trust. Going to call the store as well and see what they will do if anything remotely. One would think that if there are fifteen minute + wait times every day Teavana would hire new staff to lower this. This tea is a blend from different regions. We use cookies for analytics, personalization, and ads. I have lost 110lbs over the last couple years, and now I'm working to lose the last 5-10lbs to get to my final goal. I ask if I could fax/email my receipt and a picture of the problem. Good site for seeing all things tea. The only thing is they are a little pricy on tea and i will make orders less often than I'd like. Regardless of the fracturing, this is a good product in that it allows your tea leaves to expand and brew more efficiently (or so I was told...). Their shipping information states that if you order by 12pm, they should have it out that day. Now, my only recourse will be to drive all the way back to the store (the thought of which I dread) or to fill out a credit card claim challenging the charge. Once that tea arrived - I was converted instantly. I had this tea maker and after a few uses it developed tiny fractures in the plastic on inside of the cup. The support rep kept hanging up on me when I told her that I forgot to put in my promotion code upon ordering. Teavana ranks 43rd among Tea … I actually did a timed test with boiling water and thermometer. The sales rep was helpful but was disappointed in the end when she did not ask for my rewards card. You will not be sorry ordering from Speciateas.com!! I have not drank or prepared it myself, but they were very pleased. With our best teavana iced tea maker guide and item surveys, we’ll assist you with settling on a progressively educated choice and get an teavana iced tea maker with the advantages and features you need. As soon as she found out that she was going to have to give me a credit it turned into a two hour process with extensive wait times upon having to call back. Teavana was first mentioned on PissedConsumer on Nov 23, 2012 and since then this brand received 12 reviews.. Teavana ranks 265 of 848 in Food Manufacturers category. I have visited this Teavanna on several occasions. I also bought this bamboo tea set which my co-worker said looked like it came from the $1 store but unfortunately I paid $13. Over several weeks I sent in 4 emails for help from customer service. I ask for a supervisor and she said that I would have to wait 24-48 hours for a return call. Once I jumped down that rabbit hole, there was no stopping my tea obsession from returning with a passion. Never received a response. One year they even had healthy mornings where you came in to have exercises and try tea when you were finished. Teavana, King of Prussia: See 12 unbiased reviews of Teavana, rated 3.5 of 5 on Tripadvisor and ranked #90 of 149 restaurants in King of Prussia. Non-alcoholic. Even with a sinus infection I could smell this and it smelled bad. They are very knowledgeable about their tea and the effect it has on the body. They Teavana stores DO NOT SHIP BACK TO THEM. Will never shop there again! I immediately went to their website, hoping I could contact someone through the website. It's not rocket science. Teavana is a great brand and has pretty affordable prices for such quality tea. This blend helped me fight off a cold, and I highly recommend! Only to get home and try it to find its tastes off. Heat water and pour over one sachet. Spent over $100. If they are true, there will be a lot of positive comments made by the customers. Gain trust and grow your business with customer reviews. Around Mothers Day I started emailing customer service asking about when Ready to Ship would SHIP. The price level of this organization is medium according to consumer reviews. Reviewed in the United States on January 4, 2016. I bought this for my partner as a gift because we both love tea, and they are really involved in studying Japanese martial arts and was interested in tea ceremony. I recently have encountered a problem with the Teavana's teas. SEE photo of the sugar. Hey fam! Verified Purchase. Went in to buy my favourite earl grey cream tea. Mango Black Tea. or get a new top for it, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Teavana has done a great job merging with Starbucks, to bring their teas to an audience that might not have otherwise tried them. DO NOT ORDER FROM TEAVANA'S WEBSITE! You pay for next day shipping but they told me they can wait until up to 48 hours to process your order. . She immediately stopped asking questions about my problem and said that I would have to take it to the store for them to see my receipt. For iced tea, use two sachets for every 8 fl oz. Never came. They very happily and efficiently take my money when I place an order on line or go to the store, but I guess after that, well . Never shipped them. . Not a good company to do business with. While I wait for it to cool down, I breathe in the aroma which transports me to a … Teavana often had this as a sample tea, and while I’m not a huge fan of either of the individual teas alone, they blend perfectly. Co-Worker let me use theirs and i will make orders less often than i 'd like charge me variety... 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